VENDOR ADVOCACY
Vendor Advocacy — Protection When Selling Is Emotional, Complex or High-Risk
When clients sell under pressure, the risk is not only financial — it is emotional, procedural and reputational.
One poor agent decision, one unclear communication loop, one documentation gap can create downstream adviser exposure.
Vendor Advocacy exists to remove that risk.
WHEN ADVISERS ENGAGE VENDOR ADVOCACY
Property sales tied to life events can destabilise even the most grounded clients.
deceased estates
estate administration
separation and divorce
family conflict
ageing parents transitioning
distressed or vulnerable vendors
remote owners
clients lacking capacity or stability
inconsistent or unclear agent behaviour
time-sensitive or procedural uncertainty
These are high-risk client states, and advisors know the danger.
Emotional clients make poor decisions, which create bad outcomes. These moments don’t just expose the client — they expose your file.
documentation gaps
emotional volatility
PI exposure
reputational risk
compliance friction
inconsistent record keeping
Vendor Advocacy stabilises the situation and protects the path forward.
Vendor Advocacy exists to remove that risk — for both client and adviser.
WHAT WE DELIVER
Full Oversight From Appraisal to Sale
We manage the entire process on behalf of the client and alongside the professional adviser team:
agent selection
agent performance oversight
vendor preparation guidance
property preparation guidance
negotiation oversight
documentation clarity
transparent communication with adviser & legal teams
final settlement support
end-to-end outcome protection
OUTCOMES FOR ADVISERS
Stronger duty of care
Cleaner file notes
Transparent documentation
Lower compliance friction
Lower risk of complaints or miscommunication
Improved reputational safety
Clear record of guidance and support
Your role stays central.
We protect the property component of the journey.
WHY THIS IS OFTEN PROVIDED AT NO COST
In many cases, Vendor Advocacy is fully funded through commission sharing agreements with selling agent - meaning the client receives full protection at no additional cost, and advisers receive:
reduced risk
reduced workload
increase client stability
Protecting Agent Independence
In scenarios where advisers do not want agent availability potentially restricted by remuneration structures, a fixed-fee model can be implemented to ensure the entire agent pool remains accessible, including agents who may not engage in commission-sharing.
This protects:
the breadth of agent choice
the integrity of the selection process
the vendor’s negotiating position
compliance neutrality
outcome optimisation
the adviser's confidence in the process
